General Terms and Conditions

Author: Ian  

Terms & Conditions



My Carrot Pty Ltd(ABN 57 607 806 655) may see fit to add or amend any or all of these enclosed terms and conditions without notice.

Before ordering from My Carrot, please ensure you have read and understood all our terms and conditions that are listed on this page. These Conditions of Sale form an agreement with you, the "buyer", and applies to any purchase made by the buyer from the "seller", My Carrot Pty Ltd, PO Box 1271, Coolum Beach QLD 4573.

The seller may choose to alter some conditions of sale from time to time, at their discretion. These conditions of sale are subject to the laws of Queensland, Australia. Prices are correct at time of publishing. My Carrot reserves the right to change prices without notice.

Legal Transactions

Only customers over the age of 18 or customers who are under the age of 18 but have the consent of their guardian are legally entitled to place orders with the My Carrot telephone sales centre and online store.

Some of the product range may be available for wholesale purchasing at wholesale prices which are not available to the general public. We reserve the right to check ABN numbers and/or trade qualifications prior to processing a wholesale order.

Supply & Delivery Of Your Products

You will be supplied goods as indicated on your order confirmation. This confirmation is emailed to you, the buyer. Where stock is unavailable you will be notified and given options to proceed with or change your order. Payment is not processed until your order is confirmed by the seller as available.

Australian deliveries will occur within 5 working days from the date we receive your payment. Delivery times are business days (Monday to Friday), excluding public holidays. The seller will deliver the goods to the address indicated on your order. Where possible we will always try to exceed our delivery estimation, however, we do not guarantee we will deliver within this time frame. Delivery is dependent on stock availability and any date quoted is an estimate only. We are not responsible for lost/delayed goods or for the actions of courier/delivery drivers of companies.

On delivery, title of the goods passes to you the buyer provided full payment has been received. Delivery costs will be calculated according to your location and the weight and size of your order once packed. We will always endeavour to get the best delivery price and freight method for each order.

You or your agent must be at the delivery address to take delivery of the goods. We will not be liable for damage to or loss of goods left on your instructions at your unattended delivery address.

Product Liability

"In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of the products we supply or distribute."

Ordering Goods

You can place an order by shopping online at our website:, or through our telephone sales centre. We will forward an order number by email if your order is placed on the web. You are to use this order number in any correspondence with the seller. Based on all the conditions of sale you make an offer to purchase the goods selected. The seller has the right to cancel the order for any reason it deems. If the seller cannot process your order we will endeavour to contact you by all means available to us.

You will be invoiced for goods at prices current at the date of dispatch. We reserve the right to specify a minimum order value which we shall accept.

Payment Of Goods

Payment is to be made in full to My Carrot Pty Ltd prior to dispatch of any order, using one of the following methods:

Credit Card: We accept MasterCard and Visa credit cards. We also accept Visa Debit and MasterCard Debit cards. For authorisation purposes, you will need to provide the card number, name of cardholder and expiry date. A card processing receipt will be issued with your invoice.

Direct Deposit: Payments can also be deposited directly into our account. Upon ordering you will be emailed an invoice for the total amount including freight. You will also be supplied with our bank details and reference (or see below). If you choose to direct deposit you MUST advise us after doing so to enable us to dispatch your order. Please email through confirmation that payment has indeed been made. Our bank account details:

BSB: 064 212

Account Number: 1004 5886

Account Name: My Carrot Pty Ltd

Cash: Cash is accepted ONLY for transactions ordered and collected from our warehouse. Do not mail cash to our office. We do not accept responsibility for cash that has been posted.

All purchases are in Australian dollars (AUD) and include 10% GST, unless otherwise stated.

In the event that legal action is required to recover goods or monies owed to My Carrot Pty Ltd, the buyer shall be liable for all legal costs incurred in such recovery.

Title of goods shall not pass unless payment is made in full.

Return Of Goods

Please choose carefully as no refund or credits are available if you choose incorrectly or fail to properly check and verify your order. The buyer shall bear the costs of any replacement/exchanged goods incorrectly ordered by the buyer including freight. All goods to be returned, replaced or exchanged must be accompanied with a photocopy of the original invoice.

The seller will only offer a refund when a replacement is not available.

The buyer must advise My Carrot Pty Ltd of any damaged or faulty products within 2 days of the receipt of goods. Where goods are to be returned, they must be returned within 7 days of the initial receipt of goods, including a copy of the proof of purchase.

The seller reserves the right to test/check any goods returned as a result of fault or damage. If the returned goods condition is misrepresented by the buyer and the product is found not to be faulty or damaged after testing/checking by My Carrot Pty Ltd, we reserve the right to charge a $55 handling and administration fee.

When goods are replaced, your replaced goods become the property of the buyer and the faulty or damaged goods become the property of My Carrot Pty Ltd.

Fraudulent Purchases: My Carrot Pty Ltd will not be responsible for losses or damages suffered by a buyer whose credit card is used fraudulently to purchase goods from My Carrot Pty Ltd.

Personal Information

Your personal information supplied to My Carrot Pty Ltd is used to process your order. The buyer agrees that the seller may use, store and process this data for the purposes of fulfilling your order. Your details will remain the property of My Carrot Pty Ltd and will not be sold to any third parties. Your privacy is important to us, so we take every measure possible to ensure the safety of all your personal and professional information.

You also agree that from time to time My Carrot Pty Ltd may use that data to provide you with information pertaining to My Carrot Pty Ltd products and offers. If you do not wish to receive information sent to you, you may unsubscribe at anytime by contacting us by phone or email and advising such.

Trademarks & Images

The buyer and visitors to the My Carrot Pty Ltd website must not use any of the trademarks displayed on the site:

            In or as the whole or part of the users’ own trademarks or trademarks visible on the site;

            In connection with activities, products or services which are not ours;

            In a manner which may be confusing, misleading or deceptive;

            In a manner that disparages the trademark owner, My Carrot Pty Ltd or our information, products or services (including this site). 


The buyer acknowledges that they have read in full the complete statement of these terms and conditions, understand it and agree to be bound by these conditions of sale before purchasing goods either via our telephone sales or by using the website.

Contact Details

My Carrot Pty Ltd can be contacted by telephone: 1300 681 511

By email:

Through our online contact page at:

Or, by post: PO Box 1271, Coolum Beach QLD 4573, Australia