Security Policy

OUR RESPONSIBILITY TO CLIENT PRIVACY

This policy applies to My Carrot Pty Ltd and the http://www.mycarrot.com.au web site.

The My Carrot Commitment To Privacy

The My Carrot Pty Ltd Privacy Policy was developed in conjunction with our commitment to provide the best quality products and solutions to all our clients and partners. This Policy was designed to better assist you in understanding how we collect and use the personal information provided to us by you and to help you whilst using our site, in making informed decisions about our products and services. This Policy will be assessed from time to time as new technologies, business practices and our clients' needs dictate.

Personal Information Provided By You

During the conduct of business, My Carrot Pty Ltd collects information provided by you for the purposes listed in the next section. At no time will we sell, rent, swap or otherwise disclose your personal details to any third party other than our sales agents, subsidiary companies and partners to My Carrot Pty Ltd. Your personal details are stored on site on a computer which is not permanently connected to the internet.

Use Of Your Personal Information

Your personal information will be used by My Carrot Pty Ltd in the following manners only:

            To produce invoices, delivery dockets and other stationery items in relation to orders you have placed.

            To provide you with information or a quote on a product or service you have requested.

            To send marketing material to you about our products and services (new and existing) that we feel you would be interested in.

            To alert you of special promotions and discounted products and services that we feel you would be interested in.

Credit Card Information

During the purchase of products or services from My Carrot Pty Ltd, you may need to provide credit card and account information for us to authorise credit card transactions on your behalf. Information such as Account Name, Credit Card Number, Card Verification Number (CVV), Mailing Address, Phone Number and Email Address may be requested during payment. Details pertaining to Credit Card Numbers and CVV numbers will never be divulged to any third party and details are destroyed following each transaction.

We do not encourage clients to send their Credit Card details via email or as mobile phone text messages as these methods are not secure and we cannot ensure that total security has been maintained. We require the credit card to either be presented in person (where this is practicable) or disclosed via telephone conversation with a representative of My Carrot Pty Ltd.

The Use Of Cookies

This site does use cookies (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Your Rights To Your Personal Information

You may, via telephone, email or written request, receive access to personal information that you have provided to My Carrot Pty Ltd. You may also request to have your personal information updated or removed at any time by contacting us. We will use your personal information to ascertain that you are in fact the authorised person or company before we modify, remove or disclose any personal information to you.

Contacting Us

Please visit our Contact Us page for details of our head office. You may contact us via telephone, email or submit an online enquiry through our Contact Us page.

 
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
 
We do not store credit card information, we securely submit credit card information to our bank for processing.